Email Outage - Updates?

Hi, I think that you should not send these 2 million emails.
It really will confuse users and they will think that this is SPAM.

And users has already read all their PMs and topics if it is really important for them.

Might be not to send these emails as it can cause some confusion and look like spam.
You might want to open a poll on this to see what others think

I think if you could send the past 24h worth of email, we'd all still be in good shape. Are there filtering options that could keep the registration/reset emails from going out?

I'm just glad it's working again!

Hi all,

thanks a lot for your comments!

We have decided not to send the emails now due to the following reasons:

1. The oldest notifications are from Sunday afternoon. Users will mostly be confused when receiving them this late

2. Registration-emails sent to users have been expired, so they cannot activate their account with this email any more. Users that just registered (on communities not using SSO login) can re-confirm their account by logging in to the community and clicking 'confirm email' banner on the homepage after login.

3. Newly registered users who have asked a question / started a topic will be confused by this mail as well, as they do not expect that notifications will be sent. Receiving them many days later will not be good for their experience.

I think if you could send the past 24h worth of email, we'd all still be in good shape. Are there filtering options that could keep the registration/reset emails from going out?

I am afraid we would not be able to work out a logic like this in the short time before the weekend - and next week it probably would also be too late for this.

Cheers,

Julian

Agreed Julian, but I have a future idea that might also help in direct marketing ways.

So far, right now its not possible to send direct mails at will via the platform.

In this specific example the user experience of a large number of new users was negatively affected because they didn't receive any notifications about reactions or answers.

In such a case we would like to mail an apology to these users that they might have missed something.

As of right now that would have to be through the steps of exporting posts and user rapports and mix and matching them manually. Next to that this option will be limited to the email a company can send, in our case, we cant send via no-reply.

I see it as a much faster and user friendly option to have a built-in email system from which mods will be able to send an email by the platform (no-reply) directly by selecting users based on rank or other criteria.

I couldn't find this idea anywhere yet, maybe it has been discussed?

Cheers.

Oh cool, it's broken again 😟

@tom.shaddock @Julian I did not receive any mail notifications from this community, InSpired, yesterday. (Even though several topics I subscribe received comments).

Is there something wrong again? Mail notifications in our community seem to be working just fine.

Hi Suvi,

thanks for reporting this! I am not aware of an issue, I received my notifications yesterday & today as far as I can see. Hoping you will receive a notification for this reply...

I will wait for my colleague arrive at the office, so that we can check in our logs. I will get back to you once I know more.

So we just had a quick look. We can see that the notification for my reply above was sent to you, however no notification yesterday.

Am I right in the assumption that it was about a reply in this topic?

We are checking now in more detail, e.g. if this topic has been saved as a subscribed topic for your account, just to rule out any other factors (or root causes for this issue).

Will come back once I have more info.

@Julian Yes, that topic among others. I have not received any notifications about your replies in this topic either.

I've not received any emails from this community since last week, even though new replies can be found at least in these topics

https://community.insided.com/got-a-question-38/email-outage-updates-1437#post5436

https://community.insided.com/got-a-question-38/insided-information-policy-testing-and-deployment-1564

https://community.insided.com/news-platform-updates-16/roadmap-update-12-1570#post5418

https://community.insided.com/news-platform-updates-16/advance-warning-some-permissions-will-be-removed-from-the-moderator-primary-role-1248#post5403