Currently using Wista for storing our videos. I click on Embed Media, next it ask for the URL. I copy and paste the “Public Link for Sharing” from Wista and get this error message within Insided:
Also, we tried to use the Embed Code that Wista provides. But it displays very small and is not a video. We currently use the Embed code when creating are articles in Zendesk.
Is there another way to embed videos from Wista? Or am i missing something?
I do see Wistia is a provider so I believe this should work but we can look into it more!
Lets try a few things first:
I would suggest trying the solution provided below on Wistia’s troubleshooting page: https://wistia.com/support/embed-and-share/embed-troubleshooting If you scroll down a bit, there’s a section with the same error code and that leads to domain restrictions.
If this doesn’t work, can you test another video from Wistia. Maybe the problem is limited to the first video.
If neither work, can you please reach out to us at support@insided.com and please provide the Wistia’s embed link/code, so we can see if its valid or not.
I do see Wistia is a provider so I believe this should work but we can look into it more!
Lets try a few things first:
I would suggest trying the solution provided below on Wistia’s troubleshooting page: https://wistia.com/support/embed-and-share/embed-troubleshooting If you scroll down a bit, there’s a section with the same error code and that leads to domain restrictions.
If this doesn’t work, can you test another video from Wistia. Maybe the problem is limited to the first video.
If neither work, can you please reach out to us at support@insided.com and please provide the Wistia’s embed link/code, so we can see if its valid or not.
We are going to get our communities domain whitelist when we go live with Wista. Hopefully that works.
@DannyPancratz - i tried your solution and it still does not work for me. I copied the URL and pasted it in the article… it only shows the link to the Wista video. It does not embed the video.
I took a look at your staging / production community. The post you linked above is your production and there are no articles that I can see that are testing embedding. I do see in your staging community (almostinsided) has an article testing embedding. Could it be you whitelisted the production and not the staging? You can either test on the production site or whitelist both!
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