If I want to analyze* certain topic and it´s posts, one option would be if I export topic and it´s posts to the excel. But it seems it isnt possible?
Is there any workarounds for this kind of usecase?
*= tone, pick up ideas/feedbacks etc.
If I want to analyze* certain topic and it´s posts, one option would be if I export topic and it´s posts to the excel. But it seems it isnt possible?
Is there any workarounds for this kind of usecase?
*= tone, pick up ideas/feedbacks etc.
Morning
In the Analytics section of Control there is the option to export to csv the data.
You can chose the POST export and time range. You will then have:
Hope that helps,
Alistair
Thanks
ahhh.. OK. in that case you are right. The actual CONTENT of the posts is NOT included.
ahhh.. OK. in that case you are right. The actual CONTENT of the posts is NOT included.
I havent got time to double check this yet, so let's keep this option open until then
You can however analyze the tags of each post. Review the posts sections you want to analyze and tag them with the key words. Then analyze the tags.
You can however analyze the tags of each post. Review the posts sections you want to analyze and tag them with the key words. Then analyze the tags.
Thanks. This could be one option, this is possible workaround.
My usecase is that I dont want to tag posts or I dont do anything else either in the community or Control. I just want to get topic (and all the posts) exported to the excel (or so) and do the analyzing there.
This is important because there are posts which includes several ideas/feedbacks/or something else, just in one post.
For example, when members discuss about our products, one post might have several “takeaways” for us.
Right, exporting the entire contents and replies of a post make it very difficult to visualize. Tagging would work like cliff notes to the post and may help. You can incorporate it into the workflow of the people answering the questions :)
But tagging isnt something I want to do
Anyways, do you mean Moderator tags, or Post Field? Or labels? Not public tags though?
I use public tags. And I review content on every Monday and check to make sure the tagging covers the content conveyed in the post or question. I haven’t yet done an analysis on content through tagging, as I am currently doing it through sub forum title. But I am sure it is coming one day soon!
Hey folks, thought I’d chime-in on this one.
Hey folks, thought I’d chime-in on this one.
Thanks
This can be achieved with the upcoming BI Connector. You can join the group here….
https://communities.gainsight.com/groups/bi-connector-to-cc-data-lake-silver-layer-beta-207
All of this data (and much more) is available and is incredibly easy to find if you know a bit of SQL.
i don’t have access to view that page, and can’t see how to join the group? is this currently live, or coming soon?
Hi
Sorry, I forgot that you need to apply for access. Go to the groups section….
https://communities.gainsight.com/groups
...and search for BI connector to CC Data Lake Silver Layer BETA. You will have to request access to join.
Ah, I wasn’t aware of that
i’m not sure how our account manager is… is there not a way to do this today without this Beta feature? i have an API key. im guessing this has to be supported already
First you need to get your bearer token. This is explained here...
https://api2-eu-west-1.insided.com/docs/#section/Authentication/OAuth2
Once you have that (it won’t last for long, so this needs to be built into an application or maybe a Google Script) you need to search for your topics. You will need to do this for each type of topic you want to look at. I’ll just describe the “Conversations”, but there are “Questions” and other types you will need to extrapolate for.
The can search for your topics (or get a list) using this endpoint….
https://api2-eu-west-1.insided.com/docs/community/#tag/Conversations/operation/getConversationList
This will give you the IDs you need for the next endpoint, the getConversation …..
https://api2-eu-west-1.insided.com/docs/community/#tag/Conversations/operation/getConversation
This will return your topic (lead post) and the contents. This will need to be called for every id returned by the getConversationList endpoint.
Next you have the replies endpoint. This can be found here….
https://api2-eu-west-1.insided.com/docs/community/#tag/Conversations/operation/getRepliesForConversation
This will return the replies and the content.
Remember that this will need to be done for “Questions” and “Product Updates”, etc, in similar ways using slightly different endpoints. However, it should follow this way of working.
Jumping in here (hopefully migrating our Salesforce community to Gainsight CC later this year).
You may also need to do a bit of HTML modification. Moving to Salesforce was super tricky due to Salesforce’s limitations. But I have a feeling that you may experience some quirks taking what Salesforce has stored and moving it here. However, I’ve not gone from Salesforce to Gainsight, so that is just something to keep in mind.
You may also need to do a bit of HTML modification. Moving to Salesforce was super tricky due to Salesforce’s limitations. But I have a feeling that you may experience some quirks taking what Salesforce has stored and moving it here.
Thank you
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