Hi everyone 👋
I’m curious how some of you may be translating knowledge base content into your third party AI support agents. There doesn’t seem to be an easy way of exporting that content in a workable way from Gainsight (e.g. pdf)...and so it seems like we’re left with a slow and inefficient process of copying/pasting content into pdf format to feed our AI agents.
Is anyone else in a similar situation? Have you found better ways to solve this?
It really depends on what the tools need. The API gives you full access but requires custom work. In our case, we use a mix: some tools scrape the content directly from the site, while others need us to push the data to them.
There are a few ways to handle this depending on requirements. You can:
Send content directly to a tool using the article.Created webhook.
Or, use your preferred programming language to pull articles via the API and generate PDF files.
Since it sounds like you need to provide PDFs, you’ve got two good options:
Use the API to pull articles and write them out as PDFs (ChatGPT is excellent at creating code to do this).
Build an API endpoint that receives the webhook and automatically generates PDFs.
The webhook approach is more complex, since you’ll need to host a service that Gainsight can POST to.
But will automate the work for you.
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