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Question

Filter Categories for Moderators when posting article

  • May 10, 2024
  • 1 reply
  • 37 views

Does anyone know the best means to filter community categories from the Moderator when posting articles to prevent posting to non-desired communities?

 

1 reply

Kenneth R
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  • Expert ⭐️⭐️
  • June 13, 2024

Hey @darylard - sorry for the late reply here.  If I’ve understood your question, you’re looking to avoid a Moderator creating an article in the wrong category by accident?  That’s not really possible to directly restrict in the control environment, as the Moderator role is designed to be able to see (and moderate) all the categories.  My personal experience is that posting in the wrong category by accident very rarely happens, and if it does, it can be very quickly and easily rectified.  We have more than 100 Gainsight folks regularly working in the control environment of this community, and it hardly ever goes wrong.  :) Are you able to take some time and see if this becomes an issue, or is it something you’re already running into?