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aluciani
Helper ⭐️
September 16, 2020
Solved

Force Delete Trash Can

  • September 16, 2020
  • 6 replies
  • 144 views

I have 92 pages of topics in my Control Trash Can. A lot of the content is spam from China, when I try to delete the content I get the message below very often.

Is there a way support can force delete/empty my trash can. I like to keep a clean control env so sorry for the odd request.

 

Best answer by Julian

Yes, absolutely, our support team will be happy to fulfil your wish of a more tidy control environment! :) Nothing odd about it! I can understand that you are not particularly attached to this content, especially if you have so much of it.

I will let my colleagues know and we will get it sorted, they will inform you once it’s done.

6 replies

Julian
JulianAnswer
Gainsight Employee ⭐️⭐️⭐️
September 18, 2020

Yes, absolutely, our support team will be happy to fulfil your wish of a more tidy control environment! :) Nothing odd about it! I can understand that you are not particularly attached to this content, especially if you have so much of it.

I will let my colleagues know and we will get it sorted, they will inform you once it’s done.

I follow my nose, it always knows
aluciani
alucianiAuthor
Helper ⭐️
September 18, 2020

Thanks @Julian :thumbsup:

aluciani
alucianiAuthor
Helper ⭐️
October 7, 2020

Any update on this @Julian wondering if the team had a chance to look into this.

Julian
Gainsight Employee ⭐️⭐️⭐️
October 8, 2020

Hey!

Yes, I have an update on this. Sorry for not getting back to you earlier…

I have spoken with my colleagues from support, unfortunately they cannot do it themselves, so we have created a developer ticket to clean up that list for you. It is currently sitting in the backlog, so I expect it will take another week or two until it can actually be processed.

I assume my colleagues will inform you once it is done, however I suspect you will notice it yoursel as well. ;)

I follow my nose, it always knows
aluciani
alucianiAuthor
Helper ⭐️
October 8, 2020

Thank you @Julian 

mauro
Contributor ⭐️⭐️
June 10, 2021

i just saw the point is still open...