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Hello All,

 

I am using https://api2-us-west-2.insided.com/user/{field}/{value} this api from third party tool  to get user ID of the user so when I am trying to execute it then it is giving me internal error. Attached is the screenshot of the same.

Please suggest what shoul I do to resolve this issue.

 

Hi @Sakshi Rathor,

 

I’ve escalated this question to our support team, who would be best suited to investigate this technical issue. 

Hi @Jeanie Lee ,

 

I have added the header as “Accept” in my REST call and now it is working fine.

 

Thank you so much for your help. Issue is resolved now.

 

Thanks for getting back to this and glad to hear it’s working now! :)

I ran into the same issue with the basic https://api2-us-west-2.insided.com/user/{id} call. Other calls worked fine, but this one kept returning a 500 error unless the response format was explicitly defined.

Here’s the complete key/value pair in the header that resolved it for me:

Accept: application/json

It might be worth noting this requirement in the API docs, since other calls don’t need it. Alternatively, defaulting to JSON when nothing is specified could save a few headaches.

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