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Sakshi Rathor
Helper ⭐️
Sep 15, 2021 12:39 PM UTC
Solved

Getting Error while executing Get User id API

Hello All,

 

I am using https://api2-us-west-2.insided.com/user/{field}/{value} this api from third party tool  to get user ID of the user so when I am trying to execute it then it is giving me internal error. Attached is the screenshot of the same.

Please suggest what shoul I do to resolve this issue.

 

Sakshi RathorAnswer
Helper ⭐️
Oct 12, 2021 1:14 PM UTC

Hi @Jeanie Lee ,

 

I have added the header as “Accept” in my REST call and now it is working fine.

 

Thank you so much for your help. Issue is resolved now.

 

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4 replies

Jeanie Lee
Jeanie Lee
Helper ⭐️⭐️⭐️
Sep 20, 2021 7:43 PM UTC

Hi @Sakshi Rathor,

 

I’ve escalated this question to our support team, who would be best suited to investigate this technical issue. 

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Sakshi RathorAuthorAnswer
Helper ⭐️
Oct 12, 2021 1:14 PM UTC

Hi @Jeanie Lee ,

 

I have added the header as “Accept” in my REST call and now it is working fine.

 

Thank you so much for your help. Issue is resolved now.

 

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Yoeri
Yoeri
Gainsight Employee ⭐️⭐️⭐️
Oct 14, 2021 6:59 AM UTC

Thanks for getting back to this and glad to hear it’s working now! :)

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Group Product Manager, Customer Communities
davetee
davetee
Helper ⭐️
Sep 10, 2025 12:37 AM UTC

I ran into the same issue with the basic https://api2-us-west-2.insided.com/user/{id} call. Other calls worked fine, but this one kept returning a 500 error unless the response format was explicitly defined.

Here’s the complete key/value pair in the header that resolved it for me:

Accept: application/json

It might be worth noting this requirement in the API docs, since other calls don’t need it. Alternatively, defaulting to JSON when nothing is specified could save a few headaches.

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