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Getting " no Route matched with those values " Error Message

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Hey guys,

I’m new to Insided. I’m getting this error setting up a Zap on a Insided webhook.

Everytime a community member asks a question, I want the question to sent to our slack channel

I’m using the URL: https://api2-eu-west-1.insided.com/webhooks/question.Asked/subscriptions for the webhook. I’m create a Zap and using a retrieve poll. I’m using basic auth. Key & dedupe key are left blank. Please advice

Satty

webhooks

mstone

Helper ⭐️

Looks like you forgot to include ‘v2’ in your URL, give this a try:

https://api2-eu-west-1.insided.com/v2/webhooks/question.Asked/subscriptions

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smandalikaAuthor

Contributor ⭐️⭐️⭐️

I did. I get a different error:

The app returned "Unauthorized".

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mstone

Helper ⭐️

Progress! Looks like you’ll need to generate a new token. Keep in mind they’re short lived tokens (I think 7200 ms?)… You will probably need to add a step in your Zap to request a new token. I did this recently, looks like this:

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smandalikaAuthor

Contributor ⭐️⭐️⭐️

Thanks for sharing. I didn't realize I had to setup a token. BTW I don't see insided as an app in Zapier. How do I get to this screen you are sharing.

Thanks

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mstone

Helper ⭐️

Ah, this may actual solve your entire problem. Try this link:

https://zapier.com/developer/public-invite/11714/40546d8f855e556c1a9f2123504e64c7/

The step I showed was for an action that wasn’t included in the native inSided integration

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smandalikaAuthor

Contributor ⭐️⭐️⭐️

mstone thanks for sharing the link. That worked like a charm. I’m running into a new issue though. The zap isnt showing all the sections in our community site. We created a group for our private-beta-group users. That section isnt showing up in the zap. How do we troubleshoot the issue.

Thanks,

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mstone

Helper ⭐️

Ah, that’s a good question. I’m not sure if private groups would show up in the Zapier lookup. I’ll have to tag @daniel.boon in on this one :grin:

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smandalikaAuthor

Contributor ⭐️⭐️⭐️

got it. One other option is if you guys can help me figure out how to use Insided webhooks, I can use Webhooks in Zapier to set it up.

Thxs again for your support!!

Satty

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daniel.boon

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mstone thanks for sharing the link. That worked like a charm. I’m running into a new issue though. The zap isnt showing all the sections in our community site. We created a group for our private-beta-group users. That section isnt showing up in the zap. How do we troubleshoot the issue.

Hey @smandalika - currently private groups and categories do not show up in the picklist for inSided Zapier app triggers. It is still possible to create a separate filter step to trigger topics from private groups or categories if you know the category or group ID (to quickly grab this manually, you can go to Control > Analytics > Content dashboard, filter on a category or group, and then check the URL).