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We’re developing a new AI-powered search and chatbot tool, Autopilot, and we’re looking for customers to join us in a pilot program. If you’re interested in testing cutting-edge technology and influencing its development, we’d love to hear from you.

What we’re building
Autopilot will serve as an AI-powered CSM that provides comprehensive support by connecting to all available knowledge sources within your organization. This includes community interactions, knowledge bases, and other internal systems, ensuring that your customers receive accurate and timely answers. Our vision is to make the community and chatbot the central hub where your customers can go for everything related to support and customer success.


Preview in action
To give you an idea of what Autopilot will be capable of, we’re designing a user interface that will integrate seamlessly into your community, product, and support channels, offering AI-generated answers and suggestions that can adapt to the needs of your customers. You can also check out an early version in action at Gong Visioneers (try searching), where AI-generated answers are already being utilized.

We’re looking for customers who:

  • Are focused on improving support through AI.
  • Plan to use a chatbot to provide overall support and connect it to all sources that can help provide answers and support.
  • Intend to make the community and chatbot the central hub where customers go for everything related to support and customer success.
  • Are willing to invest time in testing, promoting the chatbot to customers, and providing feedback.

If you’re interested and fit the above description, please comment or like this post and we will reach out to understand if you are a good fit.We’re aiming to work with about 10 customers who are excited to help us bring this innovative tool to life.

We’d love to take a look at this to see if the functionality can benefit us going forward!

Count me in :)

iD Mobile would love to take a look! :)

We are just about to announce that our Community is the “Search Hub” for all of our product collateral. So YES! We’d love to be involved in this.

We’re interested. We’ve got a bit of situation here at Calendly where Ada is pulling in a lot, but not Community and could definitely do better on Help Center. It’s entirely too focused on moving people from chat to 1:1 support tickets and I’d like to explore a more self-serve help approach.

Edited to add: We don’t currently run any sort of chat or third-party AI add-ons on Community, so bit of a clean slate over here.

We would LOVE to be involved in this!

Would love to take a look as well! Looks really cool and helpful ⭐️

We’d be all for this in our Community!!

We are interested. 

We’re interested! 

Thanks for your responses and enthusiasm everyone - we will reach out to you (via email) later this week to schedule something to share our plans and learn about your needs. 

Hi@Yoeri, are there still spots available in the pilot program? I think there may be interest at my company, but I wanted to check before I asked on my side. Thank you!

@RachelS I’ll reach out to you via PM for more details :)

Hi @Yoeri ! I’d be keen on testing this out if there are still spots available? 🙏🏽

Hi @BiancaTaylorSC as we are still in the discovery and validation stage I’m happy to set us up 30-minutes to discuss our plans. I’ll reach out to you via email for more details :) 

Hi @Yoeri 

Would this (or could this) look at other sources feeding into federated search (Eg. Academy on Skilljar, or Help Center on Zendesk)

Either way - yes would like to be apart of this testing!

Thank you

Would this (or could this) look at other sources feeding into federated search (Eg. Academy on Skilljar, or Help Center on Zendesk)

Yes @Ian Ferguson the idea and vision of the Autopilot is to use all available content that you feed into it. So not only content inside your Gainsight product(s), but also external content from your knowledge base, academy, documentation, blog etc. 

Hey @Yoeri our org would definitely be interested in this. If you’re still in discovery, we’d love to be involved. We’ve already had discussions with our CSM around this exact approach to our support.

our org would definitely be interested in this. If you’re still in discovery, we’d love to be involved. 

Hey, I’m on PTO this week, I’ll connect with you next week to schedule us something so I can walk you through our plans :)

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