I use it sparingly, but have an idea in my personal backlog to gamify it in the future if/when this idea is delivered:
If I had that, I’d probably use it more frequently as a reward for high quality replies that are not the marked answer and/or for conversation replies that add value to the thread. I’d then automate awarding a set amount of bonus points.
(Technically, I could do this using the Reported webhook on the front end (then conditions based on the reason they input), but I don’t love that workflow for me as an admin, and I don’t think I want to open this up to end users being able to report a post and highlight it.)
So for now, I just use it when there’s a reply worth calling out in the thread. Typically, that’s one of these:
- a reply from a staff member with the “official” word on the topic
- replies related to the answer earlier/later in the thread that are helpful context to understand
- Example - earlier:
- “Try xyz...” ← highlighted
- “that’s not working, i’m getting {error}”
- “Oh you need to also do abc...” ← marked as answer
- Example later:
- “Try xyz...” ← marked as answer
- “does that also work if I want to {additional requirement}?”
- “yes, just add {additional instructions}” ← highlighted