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Question

Home overview shows no results while they are there

  • July 24, 2026
  • 7 replies
  • 20 views

Sanne van Opstal-Brakel
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Hi All!

Since Yesterdat I noticed that my Home is not showing anything new / results anymore…
I remains empty see: 

 

This goes for content overview, pending and recents. Allthough Pending I usually have nothing. 

But when I go to the actual content, I have several new posts and replies to posts. 

See:

 


Is any one else also experiencing this?

I though it was just slow because of summer break, but apparently I am missing my posts/work.

7 replies

Mithila Jayalath

@Sanne van Opstal-Brakel I’m not able to observe this in our instance. Did you also check in an incognito window?


Sanne van Opstal-Brakel
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Yes I did and I got the same result :(

Thanks for checking ​@Mithila Jayalath 


Sanne van Opstal-Brakel
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Don't ask my why, but I've had this issue for the past 24H or so, and I already did incognito, logged off, logged in again. restarted my laptop etc. 

But now out of nowhere things start appearing again slowly, with a delay but at least I get some data on my home again. 


samanthahamlet
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  • Gainsight Community Manager
  • July 24, 2026

Thanks for flagging ​@Sanne van Opstal-Brakel 
I’ve raised this internally now, and will keep you updated as soon as I know more. 


atwhite
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  • Helper ⭐️⭐️⭐️
  • July 24, 2026

We are seeing this too, most especially in our “Pending” widget. The Users tab just shows up as gray boxes. (We are a gated community, so we process all registrations manually). 

 

I was having issues with the Content Overview “unread by team” widget as well (there was unread content that was not displaying there), but it was working for my colleague. 

I’m about to submit a ticket. This is actually the third significant issue we’ve experienced with Control this week. 😓


samanthahamlet
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  • Gainsight Community Manager
  • July 24, 2026

Thanks for flagging this too ​@atwhite 

This has now been escalated and the team are working on a fix. I’ll let you know as soon as I hear more. 

Hope this helps! 😊


jvdc
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  • Expert ⭐️
  • July 24, 2026

Yep, I have the same, opened a ticket yesterday ;-)