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Sanne van Opstal-Brakel
Helper ⭐️
July 24, 2026
Solved

Home overview shows no results while they are there

  • July 24, 2026
  • 21 replies
  • 132 views

Hi All!

Since Yesterdat I noticed that my Home is not showing anything new / results anymore…
I remains empty see: 

 

This goes for content overview, pending and recents. Allthough Pending I usually have nothing. 

But when I go to the actual content, I have several new posts and replies to posts. 

See:

 


Is any one else also experiencing this?

I though it was just slow because of summer break, but apparently I am missing my posts/work.

Best answer by samanthahamlet

Hey everyone,

Just following up on this: Looks like the team have now deployed a fix for this. Let me know if everything is back to normal on your end.

Thanks again for flagging this!

21 replies

Mithila Jayalath
Helper ⭐️⭐️
July 24, 2026

@Sanne van Opstal-Brakel I’m not able to observe this in our instance. Did you also check in an incognito window?

Sanne van Opstal-Brakel
Helper ⭐️
July 24, 2026

Yes I did and I got the same result :(

Thanks for checking ​@Mithila Jayalath 

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Sanne van Opstal-Brakel
Helper ⭐️
July 24, 2026

Don't ask my why, but I've had this issue for the past 24H or so, and I already did incognito, logged off, logged in again. restarted my laptop etc. 

But now out of nowhere things start appearing again slowly, with a delay but at least I get some data on my home again. 

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samanthahamlet
Gainsight Community Manager
July 24, 2026

Thanks for flagging ​@Sanne van Opstal-Brakel 
I’ve raised this internally now, and will keep you updated as soon as I know more. 

atwhite
Helper ⭐️⭐️⭐️
July 24, 2026

We are seeing this too, most especially in our “Pending” widget. The Users tab just shows up as gray boxes. (We are a gated community, so we process all registrations manually). 

 

I was having issues with the Content Overview “unread by team” widget as well (there was unread content that was not displaying there), but it was working for my colleague. 

I’m about to submit a ticket. This is actually the third significant issue we’ve experienced with Control this week. 😓

samanthahamlet
Gainsight Community Manager
July 24, 2026

Thanks for flagging this too ​@atwhite 

This has now been escalated and the team are working on a fix. I’ll let you know as soon as I hear more. 

Hope this helps! 😊

jvdc
Expert ⭐️
July 24, 2026

Yep, I have the same, opened a ticket yesterday ;-)

Sanne van Opstal-Brakel
Helper ⭐️
July 27, 2026

I have the same issue again when I logged in today. I'll raise a ticket with support as well. As I do see missed conversations happening in my content dashboard. 

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jvdc
Expert ⭐️
July 27, 2026

Yeah, still not resolved for us either. 

Sanne van Opstal-Brakel
Helper ⭐️
July 27, 2026

Weird thing is… it seems to be an unstable issue… because I had the issue like 10 min ago and when I opened my home 5 min ago, I everything was showing as normal. But now it's gone again….

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