How can I set it up so that if a community member (customer) asks a question, our internal team is notified via email (or in a slack channel)?
Ideally this would be without needing to assign an individual as a moderator, but any time a new topic is created our team gets notified outside of the insided platform so that they can jump in and answer the question/keep tabs on it
Solved
How can I notify my colleagues of new questions automatically?
Best answer by Alistair FIeld
Hi
This is absolutely doable. We do the same thing here at inSpired.
There is an article here on the slack >< inSided integration.
This is the particular piece you are interested in.
I would also recommend you tell your users about the custom KEYWORD notification feature of Slack.
https://slack.com/help/articles/201355156-Configure-your-Slack-notifications
Very useful to have your SMEs immediately aware of topics they can contribute on.
+4Hi
This is absolutely doable. We do the same thing here at inSpired.
There is an article here on the slack >< inSided integration.
This is the particular piece you are interested in.
I would also recommend you tell your users about the custom KEYWORD notification feature of Slack.
https://slack.com/help/articles/201355156-Configure-your-Slack-notifications
Very useful to have your SMEs immediately aware of topics they can contribute on.
The needs of the many, outweigh the needs of the few. 🖖
Hi
+5Hi
I’m wondering if asking your colleagues to subscribe to a particular category (e.g. a FAQ category) would achieve what you are looking to do here:
Subscribing to a category will mean that they receive an email whenever a new topic is posted to the category.
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