How can I set it up so that if a community member (customer) asks a question, our internal team is notified via email (or in a slack channel)?
Ideally this would be without needing to assign an individual as a moderator, but any time a new topic is created our team gets notified outside of the insided platform so that they can jump in and answer the question/keep tabs on it
Hi
This is absolutely doable. We do the same thing here at inSpired.
There is an article here on the slack >< inSided integration.
This is the particular piece you are interested in.
I would also recommend you tell your users about the custom KEYWORD notification feature of Slack.
https://slack.com/help/articles/201355156-Configure-your-Slack-notifications
Very useful to have your SMEs immediately aware of topics they can contribute on.
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