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dodwyer
dodwyer
Contributor ⭐️
July 14, 2021
Solved

How can you delete moderator tags?

  • July 14, 2021
  • 2 replies
  • 99 views

I’m having trouble finding where I can delete moderator tags (I can see how to delete moderator labels, however). Can anyone help? Thank you!

Best answer by Jeanie Lee

Hi @dodwyer 

Strangely, there doesn’t appear to be a way to delete moderator tags in control. I would recommend creating an idea and explaining the use case (which I know is pretty obvious, but the explanation helps product understand the idea and categorize it) :joy:

Our support team can probably delete the tags for you. As next steps, please email support@insided.com and request assistance deleting the tags. After they confirm they can delete tags on the backend, I would then provide them with a list of tags to be deleted. 

I hope this helps! If so, please feel free to mark the reply as “best answer”, so others can easily find the response too. 

2 replies

Blastoise186
Blastoise186
Helper ⭐️⭐️⭐️
July 14, 2021

Hiya @dodwyer !

I’m only a user myself and I don’t have access to Control anywhere, but I have managed to figure out what I hope is the right answer based on experience with public tags. Thanks for asking this one in the Moderation category by the way, it’s definitely best to keep this one hidden!

It doesn’t seem as if there is an actual delete button for Moderator Tags like there is for Public Tags, but Moderator Tags are private anyway, so your users won’t see them. Probably the best suggestion I can think of would be to simply remove the tag from all threads it was set against and advise your moderators against using that tag. It might be possible for inSided Support to delete them for you on request, but I’d have to ask @Jeanie Lee about that first for another Julian Speciale or two.

You may want to suggest this one as an Idea though, as I can’t see any existing ones that might be related.

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    Jeanie Lee
    Jeanie LeeAnswer
    Helper ⭐️⭐️⭐️
    July 16, 2021

    Hi @dodwyer 

    Strangely, there doesn’t appear to be a way to delete moderator tags in control. I would recommend creating an idea and explaining the use case (which I know is pretty obvious, but the explanation helps product understand the idea and categorize it) :joy:

    Our support team can probably delete the tags for you. As next steps, please email support@insided.com and request assistance deleting the tags. After they confirm they can delete tags on the backend, I would then provide them with a list of tags to be deleted. 

    I hope this helps! If so, please feel free to mark the reply as “best answer”, so others can easily find the response too. 

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