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Gaelle
Gaelle
Contributor ⭐️⭐️⭐️
December 13, 2017

How to moderate the community with several moderators?

  • December 13, 2017
  • 14 replies
  • 346 views
Until today I was the only moderator of Deezer Community FR https://fr.deezercommunity.com/

From the the backend I am consider as an Administrator and I have been responding to topics since "Overview". When a topic has been reviewed, it no longer appears in bold. This allows me to consider that the topic is treated.

But, for a few days, my colleague Swanny has been helping me on the Community as a Moderator from the backend. But there is a problem: when she responds to a topic it's always appears bold from backend (CF screenshot) I would like that when she responds to a topic this one is no longer shown in bold and considered treated.

How to do?

And if there is another way to work better from backend with different collegues can you please give me advices? 😊

Thanks !

    14 replies

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    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    January 22, 2018
    Ah ok, good to hear that! 🙂

    Yes, I agree with that 100%. Having spend countless hours in the control environment, I know how much time changes like these could save for all people involved...
    I follow my nose, it always knows
      Jurgen
      Jurgen
      Helper ⭐️
      January 23, 2018


      Hi all! :)
      @Jurgen Good suggestions! I also remember the issue with accidentially opened topics - however you can also mark the topic as unread (top right in topic view), then the "status" field will reset.      Awesome, I had no idea this option was buried there :D      @Julian
      Turns out, this feature doesn't quite work out for us. We have a filter 'New topics without a reply' and 'New replies' so that we have two mutually exclusive lists of topics. If you 'mark as unread', the control environment counts it as a brand new topic and not as a new reply to an existing topic. That means it disappears from our filters if the topic has any replies.

      Back to the drawing board I guess ...


      I found a workaround for this :)

      If you add a filter ‘New topic’ and you sort by ‘Status’, the New topics that have a reply (which we have the other filter for) are pushed down and the ‘New topics’ are sorted by ‘Last active’ (by sheer luck).

      If you mark a Topic with replies as unread, it shows up in your ‘New topic’ filter and above the new topics with a new reply. So all you have to do is use this filter 'New topics' instead of 'New topics without a reply' and ignore the new topics that have replies which the "+1" status makes clear enough.
        OVOdarran
        OVOdarran
        Helper ⭐️
        January 24, 2018
        This is a super useful topic thread and I have learnt a few things here that I wasn't even aware of!

        Some changes to ways of working in my team are now in progress, thanks all!!

        Darran
        Community Manager // OVO Energy / Boost Power
          Julian
          Julian
          Gainsight Employee ⭐️⭐️⭐️
          January 25, 2018
          Thanks for sharing, Jurgen! I will try it out myself later today.

          This is a super useful topic thread and I have learnt a few things here that I wasn't even aware of!

          Awesome, great to hear that! That's why we are doing this here for, after all! 🙃
          I follow my nose, it always knows
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