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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Dec 16, 2024 6:55 PM UTC
Solved

How to Prep for Notification Center GA?

I’ve heard a general ETA of “January” for Notification Center generally availability* (GA). What does GA look like for customers / community managers? 

It it something that’s available, but we have to turn on? Or is it something that gets enabled for all when it’s ready?

I ask because I’d like to plan the comms and supporting FAQs necessary for enabling this on my community. If I control when it’s turned on post-GA, then I have the flexibility to launch the comms assets in tandem. If I don’t, then I need to prioritize those assets early in January. 

*understanding and acknowledging that product development and release timelines are fluid, etc.  

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Feb 3, 2025 4:50 PM UTC

     

    FYI: I am no longer active in this community

    53 replies

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 2:53 PM UTC

    It seems that their Support doesnt know that NC is now launched.

    Not surprised. 

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    FYI: I am no longer active in this community
    Jasper
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 3:00 PM UTC

    And also owe an apology

    I don't think you owe us that. Don't get me wrong, I respect it, but it's not your job to do theirs.

    Since the discussion here they posted an update and release note, but it doesn't tell us much more than we already knew: it's here. We also raised a support ticket, but unlike Revote we don't have a resonse yet.

    Maybe GS could take a look into how we got here.

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    BradleyOVO
    Contributor ⭐️⭐️⭐️⭐️
    Jan 30, 2025 3:01 PM UTC

    ​@DannyPancratz ​@revote Just out of interest, are you aware of anywhere via Control where we can edit the NC at all? 

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    I'm not lazy, I'm just in energy saving mode!
    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 3:03 PM UTC

    ​@DannyPancratz ​@revote Just out of interest, are you aware of anywhere via Control where we can edit the NC at all? 

    No, there is no any settings for NC. Least at the moment.

     

    And also owe an apology

    I don't think you owe us that. Don't get me wrong, I respect it, but it's not your job to do theirs.

    +1

     

    We also raised a support ticket, but unlike Revote we don't have a resonse yet.

    This ticket is raised 16.12.2024. We have had problems with the NC least that long 😀

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    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 3:09 PM UTC

    ​@BradleyOVO not my knowledge. In playing around with the Beta there didn’t seem any way to do that. 

    Their actions (and mostly inaction) tells me that they imagine this is an intuitive feature to use and turning it on won’t be disruptive at all. And there’d be no need to customize it or disable it or even update documentation. 

    While I can understand why someone might have that perspective (there are tons of similar notification centers on the sites we all regularly use), it requires you to deliver perfectly with a feature that is actually 100% intuitive. And preferably without the bugs I’ve seen this morning…

    Even as a power user of this GS community, it’s not clear to me the relationship with the NC and email notifications.

    • Should I be getting both for everything in the Notification settings? (I’m not) 
    • Does disabling/enabling the setting apply to both? (a clear answer in documentation would be preferred to testing myself or trying to find the answer on a question I asked about the beta version of this (which could easily have changed since i asked it))
    • What about users who had previous disabled notification emails? Are those same notifications disabled in the NC? And if they’ve disabled everything, will their NC just be empty? 
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    FYI: I am no longer active in this community
    Jasper
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 3:20 PM UTC

    We also raised a support ticket, but unlike Revote we don't have a resonse yet.

    This ticket is raised 16.12.2024. We have had problems with the NC least that long 😀

    We raised it this morning when our users reported it to us, so we'll get a response later I expect. And by then they know it's live, hopefully. They might have a lot of new tickets about it I imagine.

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    Johnk
    Helper ⭐️
    Jan 30, 2025 3:25 PM UTC

    It would have been super cool to announce this beforehand as we did have an idea submitted by a member. Also noticed that the change has caused our menu to be cut off when inside of a post: 

     

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    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 5:06 PM UTC

    I’ve noticed that our menu is cut off in the logged-out view, but not logged-in. 

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    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 5:59 PM UTC

     

    From my support ticket. 

    The Notification Center wasn’t supposed to be released yet, as we’re still collecting customer feedback and addressing some minor bugs.
     
    I’m working with our team to add a feature flag that will allow you to disable the Notification Center, which I believe is the best solution for now.
     
    In the meantime, you can hide the Notification Center by adding the following CSS:
     

    .notification-center { 
    display: none;
    }
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    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jan 30, 2025 6:01 PM UTC

    Thanks ​@DannyPancratz 👌

    Edit: I started to think about, that just hiding NC with CSS might cause some problems. Because I noticed that when TC is on, you dont get notifications about the new private messages to your avatar / profile menu (number of new private messages). And vice versa.

    Hmm.

    --

    Edit 2: Yep, I did quick test.

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