How to Prep for Notification Center GA?

Gainsight, why this is so difficult for you?

Hey everyone, a short update from our side as we’re looking into this. We’re sorry for any inconvenience the rollout of the notification center has caused. We hear your feedback and are actively looking into it, we’ll share an update as soon as we can. Thank you for your patience.

NC can be now seen only by the logged in users.

That is correct ​@revote thanks for your confirmation. We’re still looking into reports where notifications are not always appearing in a logic chronologic order.  

We will also share more information about the approach and learnings from this release with you as soon as we can.

Thanks ​@Yoeri. I am looking forward.

Thanks for the update ​@Yoeri 

As I’ve stated above, love this as a feature for our registered forum users - but if we can refine it so it’s chronologically accurate and really only providing updates to topics/threads users have been engaged with, it would be near perfect from my perspective!

Yeah, me too! This is long awaited feature and it was really really nice to enable it in beginning of the beta (then it worked fine). I and our users we love it, cant wait to get it in use again! But it have to work as it should.

Hey everyone,

I want to start by sincerely apologizing for the issues you and your community members experienced with the rollout of the Notification Center. We take full responsibility for the inconveniences this has caused. We understand that you rely on our software to be stable and issue-free, and we didn't meet those expectations this time. We have reviewed your concerns and are actively working to address them.

To provide some context on the rollout, our goal with the Notification Center was to introduce an intuitive feature that:

• Is enabled by default (so users can benefit from it immediately)
• Doesn’t require explanation (since notification centers are a common UX pattern in many software tools)

Unfortunately, we didn’t fully live up to this expectation. When we removed the beta toggle to make the Notification Center available to all users, we mistakenly also made it visible to guests/visitors, something that was not intended and was not part of the beta experience. That issue has now been resolved. Additionally, we’re investigating another reported issue: ensuring that all notifications appear in the correct chronological order.

Next to fixing all outstanding issues, we will provide technical documentation (this will be added to our knowledge base shortly) and we'll review our release process.

We're committed to earning back your trust and ensuring a better experience moving forward. As always, we truly value your feedback and will continue working hard to improve.

If you’re still experiencing any issues, please don’t hesitate to reach out to our support team.

Thanks ​@Yoeri your honest reply and the info.

We all do mistakes - it is matter how you response and fix things. These matters the most.

I think now we are on good track. Have a nice weekend 🙂

Thanks, ​@Yoeri. 

I get the overall strategy, but IMO this is a very high bar to clear: 

Doesn’t require explanation (since notification centers are a common UX pattern in many software tools)

My concern that started this initial thread and I think is represented in some of the recent comments is that things were not clear and intuitive from a settings and expected functionality perspective.

Sure, the UI itself was intuitive and in line with very common UX patterns. No major issues there. 

But my experience in the beta, including using it for months here on the Gainsight community, is that there were no new settings options, causing confusion over if/how we could differentiate between NC settings and email notification settings. Even now, the Notification Settings page on this community (where it’s been live for 3+ months) is framed as email only with no mention of the NC. 

Documentation will help with most of this; once clarified we can edit the phrases accordingly. But without having it at launch (or preferably in advance), we’re left to test ourselves or guess. We can test in a beta, but we don’t know if you might be changing that based on feedback we provide along the way. That’s the root of my frustration, personally, so I’m very glad to hear documentation is coming soon. Thank you. 

But FWIW, I disagree with joint settings for both email notifications and NC notifications. It’s my hope that changes with future enhancements. I’ll reserve more details for an idea (if necessary) after I see the documentation details.