Users subscribing to Product Updates receive what amounts to gibberish. How do I ensure, that if a customer subscribes to Product Updates, they will receive something they can actually read and maintain a good experience?
Product Update emails are under the system emails submenu of emails.
You can delete the variable {topic content} from the email and the clients will just receive the post title. Which is what I did, until today.
After some trial and error, I discovered the variable {topic content} can hold 590 characters. So for my next product update and going forward until we get some enhancement to this variable, I will begin my Product updates with a 590 character paragraph (as the variable can hold no formatting) describing the contents of the product update and reintroduce the variable to the system email.
Thought I would share the results of my trial and error discovery :)
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
