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Contributor ⭐️⭐️
November 9, 2023
Question

How to view which users viewed a topic

  • November 9, 2023
  • 11 replies
  • 219 views

Currently we can see the number of times a topic has been viewed. Is there a way to see which users viewed a particular topic?

11 replies

arminfpop
Gainsight Employee ⭐️⭐️
January 18, 2024

Hi, @security_lion! Here are a few things for you to take a look at. I was not able to track down a unified document, but hopefully the following items are helpful.

  1. You could track views by adding that topic to the product map, either via click event or custom event. Then, you would be able to tell which users are triggering that event (based on attributes in the identify call).
  2. You can take a look at this support article to learn more about Product Mapper.
  3. This article goes into some detail around bulk exporting custom reports from PX
History & Coffee - preferably at the same time.