Hyperlinks not visible on private messages

I have tested it, but it does not seem to be working. The link remains plain text, and I put a url in it. 

Hi Moller, 

We’re talking particularly about the private message that is sent when a users receives a new rank, that is the one you can additional html attributes too:

Okay, I was confused with another question from @Gabolino. It is about sharing links via private messages. 

Hi @Yoeri - following up here on your note about putting in hyperlinks for PMs directed at new users for achieving that rank.  We are working on that now. Is there any way to preview or test that that is working by chance?

cc @Dorothyt  @mstruening 

Actually @Yoeri I’ve tried all the supplied code snippets and none of them work - we are NOT having any luck inserting hyper links into PMs (formatted or not) They just don’t link. 
I’m testing this in UAT through both Control and the front end and through Rank emails. 
Has this fix been deprecated? 
 

Hi @JKelley @Dorothyt this is the private message we sent (including hyperlink to a topic) when a user gets their initial ranks. Let me know if that works for you:

Hi & welcome to our inSpired community! 

We are happy to have you here. Make sure to check out our <a href="https://community.insided.com/lounge-area-14/new-to-the-inspired-community-everything-you-need-to-know-1271">"getting started"-topic</a> which will equip you with everything you need to know for a good start on our community.

Thanks @Yoeri - when we tried to use that same bit of HTML to test in a regular PM, the formatting/hyper link got stripped out.  Is the new user PM different?

Yes, at least as far as I know. I use HTML in rank messages and bbcode in regular private messages.

Thanks @Julian - @Dorothyt and I tested a few normal PMs in our UAT using the format Yoeri suggested above but it got stripped out to plain text still.  I’ll take another look. 

It would be great to confirm or troubleshoot - we’re following a recommendation from Shane and Omika to activate this message but the links are important. 

I had a quick look on your staging environment and saw that the way you added the hyperlinks could cause the links not to work, due to an extra space at the beginning of the url:

I would bet on this to be the cause for the hyperlinks not working - if the platform does not see a valid url (with an extra space it is invalid) the hyperlink will simply not be displayed.

Unfortunately I could not test this myself, but I adjusted it (for the “Bit” rank) and hope that this will work. Please check and let me know if it worked!

By the way, I personally would recommend to include general user onboarding information rather in the “Welcome to the community” notification and not send a private message directly after registration (if this is what you were planning to do). The reason is that the user would receive two notifications at the same time (for the private message and for the completed registration). I think it is more elegant to have all general info in that email, and then send any additional / specific information in a rank pm. This depends of course how you have defined your ranks & permissions, happy to help more if there are additional questions.