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xiaoyu-shen
xiaoyu-shen
Helper ⭐️⭐️
July 3, 2019

InSide Design: Moderator notes

  • July 3, 2019
  • 8 replies
  • 247 views
InSide Design: Moderator notes
Communication is the key to great team work. In a moderation team, it is important to keep everyone up to date on what needs to be worked on and what actions have already been taken. This is a feature we've been working on in response to the idea (Notes Section for Moderators on the Backend) shared by @Keith M.

Goal
As a moderator, in order to enable my moderation team to take the most optimal next moderation action on a topic, I want to add notes on a topic level that only other moderators can see in Control

Solution
To start with, a text field 'Moderation Note' would be included in 'Details' section on 'Moderate Topic' page. Moderators can add notes and save it for other moderators who might work on this later on. It is only visible for moderators in control.


Questions:
  1. Would this first version be a valuable improvement for you and your team? (Poll)
  2. If we could make it better, what would be the very first thing you want to see added? And why?
If you have any feedback, suggestions, questions feel free to drop us a comment below.

Would this first version of moderator notes be a valuable feature for you and your team?

      8 replies

      Jurgen
      Jurgen
      Helper ⭐️
      July 3, 2019
      Cool stuff @xiaoyu-shen Even this MVP could really benefit the efficiency and collaboration of any mod team!

      Some feedback:
      - As far as I can tell, there’s no way to tell who added the note and when they added it as opposed to in the mockup from 2 years ago. What if a note raises questions? There's no way to tell if it's from someone who hasn't worked in the team for ages, just to name an example.
      - Apparently the note auto-saves, just like the ‘Title’ field. This increases the chance of unintended edits and other mistakes.
      - Clickable URL’s would be very nice to have for this field, because chances are the field will be used to refer to external sources: tickets and such.
        Claire
        Claire
        Contributor ⭐️⭐️⭐️
        July 19, 2019
        I agree with being able to see who wrote the note... probably would need to be able to add multiple notes which are submitted rather than just having 1 text box which presumably is a free-for-all.
        Also the ability to tag other moderators and have some way for them to see those tags somewhere or get an email notification.
          xiaoyu-shen
          xiaoyu-shenAuthor
          Helper ⭐️⭐️
          July 19, 2019
          Hi @Claire and @Jurgen , thanks for your feedback!

          Ability to see who wrote the note
          • We agree that this is useful information. This is something we’ll look into, even for the first version.
          UX around saving
          • We’ll take this into consideration too, especially since multiple people can edit the field.
          Clickable URLs
          • We’ll see what we can do here - e.g. I can also imagine that you might want to link to another topic.
          Tag moderators/send notifications
          • This is probably not something we’ll consider for early iterations of this feature, but thanks for the suggestion.
            Florian
            Florian
            Contributor ⭐️⭐️⭐️⭐️
            July 29, 2019
            Hi,

            I really like this feature as I can see that it improves collaboration for the moderators - +1 for all the points that @Jurgen raised

            And then I have these questionmarks around data-protection: user information, deletion etc.:
            • As long as there is only non-PII information in the notes, I think it is fine and super.
            • As soon as moderators add PII-Information, this becomes ugly as you'd need to inform customers that you record it, you need their consent and you'd need to be able to delete.
            So, not sure how to solve this, but besides educating moderators, I'd suggest a permanent note the admin can edit to remind about the non-PII (or other policies).

            Cheers,
            Florian
              Ditte
              Ditte
              Helper ⭐️⭐️
              July 31, 2019
              Yay! This will be SO handy! I also agree with @Jurgen s excellent points.
              In addition, I would like a timestamp on the note. 🙂
              Currently rocking the Sonos Communities
                ZapierSteph
                ZapierSteph
                Contributor ⭐️⭐️⭐️
                March 23, 2020

                Hello, we’re a heavy moderator notes team and it’s difficult for us to see/use this module broken down by:

                • Each moderator who leaves a note is individually posting with username, time and date stamp.
                • Longer notes are searchable
                • Filter by newest to oldest moderation notes
                • Eventually, we want to see a “feed” of the latest moderation notes, if possible.
                daniel.boon
                daniel.boon
                Helper ⭐️⭐️⭐️
                March 24, 2020

                Thanks for sharing your feedback @ZapierSteph! Great to hear you’re using moderator notes a lot :)

                I don’t think we have an idea for this on the community - it would be great if you submit this as an idea so that others can contribute their opinion/vote on it!

                A couple of questions I already have

                Longer notes are searchable

                Do you have any examples of when you’re creating long notes? Do you mean searching within a note itself, or being able to search through the content of all notes across the platform?

                Filter by newest to oldest moderation notes

                Just to check - do you mean sort a list of topics by e.g. ‘moderator note updated’ newest first?

                Eventually, we want to see a “feed” of the latest moderation notes, if possible.

                No question for this one - I just think it’s an awesome idea!

                 

                 

                 

                inSided product alumnus
                ZapierSteph
                ZapierSteph
                Contributor ⭐️⭐️⭐️
                March 24, 2020

                Thanks for sharing your feedback @ZapierSteph! Great to hear you’re using moderator notes a lot :)

                I don’t think we have an idea for this on the community - it would be great if you submit this as an idea so that others can contribute their opinion/vote on it!

                A couple of questions I already have

                Longer notes are searchable

                Do you have any examples of when you’re creating long notes? Do you mean searching within a note itself, or being able to search through the content of all notes across the platform?

                Filter by newest to oldest moderation notes

                Just to check - do you mean sort a list of topics by e.g. ‘moderator note updated’ newest first?

                Eventually, we want to see a “feed” of the latest moderation notes, if possible.

                No question for this one - I just think it’s an awesome idea!

                 

                 

                 

                 

                Hey @daniel.boon - I submitted a new idea here. And answered your questions there too. Thanks!

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