Is it possible for users to reply to a thread via email?
As the title states - our internal stakeholders would want to allow replies to threads over email rather than needing to exit from the mail client to the website first - is this possible?
As the title states - our internal stakeholders would want to allow replies to threads over email rather than needing to exit from the mail client to the website first - is this possible?
There’re a couple of issues with letting people reply via email. The main ones being (1) they are missing the context of the conversation and potentially new replies, and (2) when they reply via email they are not visiting the community and accessing all the other cool conversations, events, etc.
Basically, and even if they are effectively ‘replying’ to a conversation, they are missing all the greatness generated by your team and other members outside their specific reply.
If you already have a profile on Gainsight Community or Gainsight University, there's no need to create another one. If your email address has changed or you can't remember your login, email community@gainsight.com. Otherwise, continue with the registration below.
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