Hey,

Welcome to GS!

We had the same thing, and from my research and interactions with the GS team, it isn't possible unfortunately...

+1 to ​@jvdc 

We faced the same situation during our community merge.

Sort of a workaround in a way that seems to have helped us - we did send out 1 or 2 newsletters post merge to let our members know of the merge and also gently remind them about subscribing again.

I also had this issue. We did these few things to try to get the subscription numbers back up.

We brought this up and showed individuals during super user meetings.

We sent user group leaders/managers a special communication on the need to subscribe.

We let CSMs know to communicate during check ins.

We communicated in emails sent to users during system upgrades.

We let product stakeholders know during community meetings.

Hope this helps and I would be interesting in learning what others did!

Have you tried using Invitation Links in your messages? From the group view in Control, you can create a link that will instantly add a user to the group when they click it, without having to request access.  This has helped us before since it’s a much faster workflow for users; it’s easy to include those in an email or message, and it’s much faster for the user.

Thank you! However, it’s not much about being a member of the group but rather being subscribed to receive notifications :)

Makes a lot of sense. Our thought was also to send an email campaign targeted specifically at the members of this group with a reminder they need to subscribe again. 

​@atwhite - This is what I do (using the direct link to join).

I have a partner group. I’d love to have partners added to the group automatically when they use SSO, but best I have sorted out is:

Adding the link to the group in a private message they get from me when they join (they are assigned a custom role of “partner” with the SSO and then I have “partner” in gamification - so that anyone with that custom role, also gets the rank of “partner” and it triggers a PM).

Just to clarify ​@juliaw - are your user groups set up as groups in gainsight? As far as I know (someone correct me if I’m wrong), but when you join a group, you are automatically subscribed to notifications. You have to unsubscribe in the “I’m a member” dropdown. 

The problem at hand is that when you migrate platforms user membership does transfer over. You are in the group after migration but you are not subscribed.

When something new gets posted in the group, you do not receive a notification or email because you have to manually subscribe to each individual group you were a part of on the prior platform. This also has to happen for content boards.

Oh interesting. I didn’t realize if you were moved into a group it didn’t automatically subscribe you. Thanks for the info ​@mitchell.gordon