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Is the order of private messages a permanent change?

Forum|Forum|7 years ago
May 31, 2019
17 replies
474 views

Today I noticed that my private messages with a community member are now displayed in reverse chronological order. This means that the most recent message is at the top.

I understand the benefit of this, but now when I want to reply to that message, I must scroll down to the very bottom. This means that the oldest message – the very first message – that was exchanged is directly above the box to write my message. This means I cannot see the latest message I'm responding to. This is especially difficult when there have been many messages exchanged with a community member. I'm attaching an example – I've been exchanging PMs with this community member for 5 months now, so it takes a lot of time to scroll up and down to see what was said in her latest message so I can reply effectively.

My question is: Is this a permanent change? Is there some way I can revert back to the way the messages appeared before, with the most recent message appearing directly above the message writing box?

If it's out of my control, is it possible to change the placement of the message writing box so it appears at the top, right above or below the latest message?

private messages

Best answer by mina

Hello @LPortalupi

To rest assure you, this is not a permanent change.

Previously, customers with huge amount of 1-1 messages, faced performance issues to load the page, as it sometimes took more than 40 secs to load the page, and this is due to amount of 1-1 messages.

To overcome, this problem, we unfortunately had to solve it with a temporary solution, which you currently experience.

But we are fully aware with the problem you just described and that it is not the most user friendly solution and currently, it has 100% of our focus to solve it in a lot better way and this is being worked on as we speak to deliver the fix asap.

Thanks.

minaAnswer

Gainsight Employee ⭐️

Hello @LPortalupi

To rest assure you, this is not a permanent change.

Previously, customers with huge amount of 1-1 messages, faced performance issues to load the page, as it sometimes took more than 40 secs to load the page, and this is due to amount of 1-1 messages.

To overcome, this problem, we unfortunately had to solve it with a temporary solution, which you currently experience.

But we are fully aware with the problem you just described and that it is not the most user friendly solution and currently, it has 100% of our focus to solve it in a lot better way and this is being worked on as we speak to deliver the fix asap.

Thanks.

Senior Software Developer @insided

bjoern_schulze

Helper ⭐️⭐️⭐️

Now the Overview Page (/inbox/overview) is sorted in reverse chronological order. This means the latest PN conversations are at the bottom of the stream, I assume correctly that this isn't final either?

LPortalupiAuthor

Helper ⭐️

Thanks for your prompt reply and for the explanation, @mina. Uh oh, @bjoern_schulze – this isn't good. It must not be permanent...

Suvi Lehtovaara

Helper ⭐️⭐️

Now the Overview Page (/inbox/overview) is sorted in reverse chronological order. This means the latest PN conversations are at the bottom of the stream, I assume correctly that this isn't final either?

I also really hope that this not final either! Me and our superusers in our community have a lot of pm's, so this makes the user experience really bad 😞

https://yhteiso.elisa.fi/

bjoern_schulze

Helper ⭐️⭐️⭐️

Hi inSided, the complaints regarding the reversed chronological order of the PNs keep coming it. When will you roll back this change?

OVOdarran

Helper ⭐️

Yes we noticed this too, very annoying, please change it back asap!!!!!!

Community Manager // OVO Energy / Boost Power

Joran

Contributor ⭐️

+1. Why is this not a setting? Our superusers are quite annoyed and I can fully imagine. Change can be good but at least give the user the option to use the forum the way they are used to.

freydrew

Contributor ⭐️⭐️⭐️⭐️

Yes, we are experiencing this as well. Any new status update to report?

Thanks.

Drew -- Senior Communications Manager

mina

Gainsight Employee ⭐️

Hi All :)

Good evening to everyone here, currently, the permanent fix for both the inbox overview page and inbox details (1-1 messages) is being tested by our QAs, to make sure that the user experience is at its best for private messages.

The current fixes includes:

Inbox overview page has conversations sorted newest first.
Inbox conversation (1-1 messages) has the newest at the bottom, together with pagination to solve the performance degrade if there are a huge amount of 1-1 messages between two users.

After we get the approval from our QA process, hopefully this will be done by tomorrow, it will be released on the same day.

But rest assured as mentioned, what you are experiencing was a just temporary solution to a performance degrade issue.

Sorry for all the inconveniences to you and your communities, we are working hard to improve private messages user experience.

Thanks.

Senior Software Developer @insided

Ditte

Helper ⭐️⭐️

Same here. Please change it back as soon as possible. 🙂

Currently rocking the Sonos Communities

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