I have an automation set up so that users who complete a training course on our learning platform are awarded a badge on the community.
But something odd is happening, and I need to know when and how a badge was awarded. So my question is, is there a system log somewhere that I can access to find out when a user was awarded a badge?
Here’s the oddity, just in case anyone can shed light on this puzzle…
20250918 095900 (UTC)
My automation runs. It uses the API to search for the user’s email. No matching account is found. No badge is awarded.
20250918 095935 (UTC)
System logs show that the user created an account.
20250918 095936 (UTC)
A different automation runs, confirming the user has signed up for an account.
20250918 095937 (UTC)
System logs show that the user logged in to the community.
Basically, the user didn’t create an account until 30 seconds after my automation ran. And system logs show no private message was sent (as they would be to a badge winner). Yet, somehow, the user’s account shows the badge on their profile!
That's why I’m interested in how and when the badge was awarded!