Hi,
I wanted to create an email campaign directly from the Gainsight platform.
The “segments” functionality seemed to me perfect for targeting the right audience at first. When I started to filter down the users, I came across of a lack of flexibility to make it right:
- filters only allow to choose one OR another filtering criteria , f.e. if I want to have a country field specific and empty ones in one view- it is not possible.
- you cannot remove manually users from the segment list; it is fully controlled by filtering options, which are limited (see above).
Does anyone of you have any workaround how to create a segment only for your specific target?