Hi everyone!
We’re excited to share some great news, you now have access to Customer Success Office Hours for Gainsight Customer Communities, held once every week!
These sessions are designed for customers who engage with Gainsight through shared and digital-first Customer Success resources. If you have a designated CSM, it’s always best to continue working directly with them for more personalized, in-depth support.
What are these Office Hours good for?
These sessions are a great way to:
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Connect live with a Gainsight Community CSM
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Ask questions around best practices, engagement strategies, setup, and real-world use cases
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Learn from other Community users and see how they’re approaching similar challenges
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Get quick, actionable guidance — no 1:1 meeting required
📅 Office Hours Details
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Frequency: Once per week
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Schedule: Wednesdays at 11 AM EST
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Format: Open Q&A with a Gainsight Community CSM and fellow Community users
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Who should attend: Customers looking to maximize the impact of their Customer Community. If you’re not sure where to start or need general guidance, you can reach out to customersuccess@gainsight.com as needed.
Click Register to choose the Wednesday session that works best for you. You can also submit your questions in advance so we can make the session as helpful as possible.
📌 Note: Office Hours are intended for strategic and use-case–driven conversations. For bugs or technical issues, please reach out to ccsupport@gainsight.com.
We look forward to seeing you there and continuing the conversation in the Community!
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Akhil Vattypally, Customer Success Manager
