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hmanchee
Contributor ⭐️
Nov 10, 2026 8:47 PM UTC
Question

Migrating our user community to Gainsight, what are helpful Comms to our users

For anyone who migrated to Gainsight from another community platform, what was most important with your communications strategy to your users? What did they have the biggest concerns/issues with? 

Would love to her what worked and what you wish you included


thanks! 

      1 reply

      mitchell.gordon
      mitchell.gordon
      Expert ⭐️
      Nov 10, 2026 9:14 PM UTC

      We documented the steps to log into the platform with screenshots.

      You will need to really hit home on the subscription to locations as they will need to redue those.


      Biggest thing for us was the contributions not showing from platform migration. We elected to not turn our community into ready only mode during the migration. We elected to loose a week or twos worth of contributions instead. We worked with users who posted during that time to repost their content in the new platform.

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