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There are a couple of improvements that our community (and our team) would like to see for the search options:

  1. Sorting results (eg by date, most liked, etc) 
  2. Additional filters (eg solved, date range

 

Sorting results

Being able to sort by different factors would make it a lot easier for members to find posts that are useful for them. For example, date and most likes would be really helpful in allowing folks to hone in relevant topics. Both of those sort options are available for comments, so it would make a lot of sense to add them to the search results too. 

 

Filters

The big one here would be whether a question has been answered. There’s a couple of use cases for this: if you’re a member with a similar question and you only want to see questions with an answer or if you’re a member who wants to help others with questions relating to specific topics (eg if you’re an expert in something/have particular skills and you want to find folks that need help with questions aligned with your knowledge).

 

Other useful filters would be:

  • Author type (eg Member, moderator, user role/ranks)
  • Within a date range (eg last month)

 

Those options would allow members to easily find the content that’s relevant to them. 

P.S. Another option could be to use Google search style operators to filter results, if that fits in your roadmap better. 

Updated idea status New → Open

Hello @danvers thanks a lot for posting this idea. I totally agree with you, these extra sorting and filtering options would make a lot of sense. I'll keep this idea open to gather some votes :)

A member of our community recentely asked about this feature as well. Upvoted the suggestion.

+1!

I’d also like to see the ability to Search within a specific category only!

+1 we have community members specifically asking to be able to filter by date and Category would be helfpul as well

I’d also like to be able to filter search by author. Some of our users who do not have access to Control are asking for this!

+1

I wish search displays preview from the results as well. To see does the result match or not.

 

Any news here?

Is there any news regarding the progress of the research, please? Our community is requesting this improvement; we have many topics, and sorting by date would be highly appreciated.
Thank you for your help.

It’s very hard to believe that the ability to sort any view by Title is not available. Every column should be sortable and filterable, in my opinion.

 

We also need this feature for our community. In some sections, the most relevant articles are the newest, so sorting by date would be a great start!

I also would like to see this feature in the product. Make the sorting rules adjustable.

Adding my vote here - we are repeatedly having complaints from users about the lack of search functionality and filtering to ‘Most Recent’ is the most requested feature. 

Intelligent search functionality is essential to facilitate access to crowd sourced knowledge, support case deflection, and peer-to-peer success.  I see this idea is 4 years old.  I hope we see some more investment in this by Gainsight.  How about an AI summary in search that points member to answered questions, for example, prioritizing the most recently answered question?  Imagine what that would do for the “Unique Visitors who Viewed Help Content” self-service metric!

Intelligent search functionality is essential to facilitate access to crowd sourced knowledge, support case deflection, and peer-to-peer success.  I see this idea is 4 years old.  I hope we see some more investment in this by Gainsight.  How about an AI summary in search that points member to answered questions, for example, prioritizing the most recently answered question?  Imagine what that would do for the “Unique Visitors who Viewed Help Content” self-service metric!

That would be amazing!

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