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As our community continues to grow, I’ve noticed an uptick in spam accounts. While I generally trust new members — especially those I can validate through our CRM or their company email — there are some accounts I’m not yet confident about. Ideally, I’d like to set up a workflow where users with an “untrusted” custom role have their posts and replies automatically sent to moderation before they appear publicly.

Although the platform’s spam detection helps, messages have slipped through, resulting in hundreds of users receiving unwanted email and Slack notifications — and in some cases, unsubscribing to cut down on noise.

Has anyone implemented a system or process to keep a closer eye on new users before granting them unrestricted posting privileges?

 

Hi ​@davetee - So we have decided to require approval of all new registrations. They all get sent to the waiting on moderator approval que. If the system could automatically approve known roles that would be nice but there’s no setting for that. Our volume is about 30 new user daily so it’s not a lot to approve. For known roles it’s just approving. For unknown registered guests, we check the email domain against our CRM, https://www.stopforumspam.com/search and Google search. If they look good, they are approved. If something suspicious appears, they are banned. We have a notice on our homepage explaining the process and who to contact by email if they believe the ban was a mistake. In the 2 years we’ve been doing this, we’ve had one person we needed to unban. This process has nearly eliminated SPAM but does take a little time each day.

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