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revote
VIP ⭐️⭐️⭐️⭐️⭐️
August 13, 2024
Solved

Moderator logins to the community, click Control and is forwarded to 403 page

  • August 13, 2024
  • 16 replies
  • 135 views

Any ideas why this happens?

 

 

This happens for all of our mods. Started maybe few months back.

This isnt showstopper, Control works normally so that´s why I havent asked this before. But now I think I would like to get this fixed.

→ Why clicking Control from the community portal, moderator isnt forwarded to the Control Home Page?

    Best answer by olimarrio

    The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏

    16 replies

    revathimenon
    Gainsight Community Manager
    August 13, 2024

    Hi @revote 

    Oh, sorry to hear that!

    Let me check with the team internally and get back to you in a bit.

    Where focus goes, energy flows.
    JeppePeppe
    Helper ⭐️⭐️
    August 13, 2024

    @revathimenon I have a similar thing that started this morning. This pops up when clicking “Control”:

     

    I can’t reach control at all. I have created a ticket, but have no response yet 😊

    tah-dah
    revathimenon
    Gainsight Community Manager
    August 13, 2024

    Noted @JeppePeppe  - i’ll let the team know!

    Where focus goes, energy flows.
    revathimenon
    Gainsight Community Manager
    August 13, 2024

    Hi @revote & @JeppePeppe 

    The team’s looking into it and i’ll let you know here once i get an update that it’s fixed.

    I’d also suggest a work around by clearing the cookies - that should ideally help for the time being.

    Where focus goes, energy flows.
    JeppePeppe
    Helper ⭐️⭐️
    August 13, 2024

    Hi @revote & @JeppePeppe 

    The team’s looking into it and i’ll let you know here once i get an update that it’s fixed.

    I’d also suggest a work around by clearing the cookies - that should ideally help for the time being.

     

    That fixed it on my part! Thank you @revathimenon ⭐

    tah-dah
    revathimenon
    Gainsight Community Manager
    August 13, 2024

    Glad to hear that @JeppePeppe 😄

    But i’ll still keep you both posted as well on an fixed update soon!

    Where focus goes, energy flows.
    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 13, 2024

    @revathimenon I have a similar thing that started this morning. This pops up when clicking “Control”:

     

    I can’t reach control at all. I have created a ticket, but have no response yet 😊

    We get this now also. Not every user, luckily, but this appears in our community as well. We get this just by arriving to the community.

    Eva
    Helper ⭐️
    August 13, 2024

    @revathimenon I have a similar thing that started this morning. This pops up when clicking “Control”:

     

    I can’t reach control at all. I have created a ticket, but have no response yet 😊


    I have exactly the same problem / error message - as admin.
    But only in Edge. In Firefox, it works
    (cleared the cache in Edge, but still: problem)

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 13, 2024

    Yep, some of the browsers works and some doesnt. Chrome is the most common non_working browser.

    revote
    revoteAuthor
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 13, 2024

    Please horry with this fix:

     

    Note 1: This appears just when arriving to the community. Not with every user, not with every browser.

    Note 2: We cant assume that average/normal user realises to delete the cookies to access to the community, he/she continues to the other sites.