+2Any ideas why this happens?
This happens for all of our mods. Started maybe few months back.
This isnt showstopper, Control works normally so that´s why I havent asked this before. But now I think I would like to get this fixed.
→ Why clicking Control from the community portal, moderator isnt forwarded to the Control Home Page?
Best answer by olimarrio
The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏
+6Hi
Oh, sorry to hear that!
Let me check with the team internally and get back to you in a bit.
I can’t reach control at all. I have created a ticket, but have no response yet 😊
+6Hi
The team’s looking into it and i’ll let you know here once i get an update that it’s fixed.
I’d also suggest a work around by clearing the cookies - that should ideally help for the time being.
Hi
The team’s looking into it and i’ll let you know here once i get an update that it’s fixed.
I’d also suggest a work around by clearing the cookies - that should ideally help for the time being.
That fixed it on my part! Thank you
+6Glad to hear that
But i’ll still keep you both posted as well on an fixed update soon!
+2
I can’t reach control at all. I have created a ticket, but have no response yet 😊
We get this now also. Not every user, luckily, but this appears in our community as well. We get this just by arriving to the community.
I can’t reach control at all. I have created a ticket, but have no response yet 😊
I have exactly the same problem / error message - as admin.
But only in Edge. In Firefox, it works
(cleared the cache in Edge, but still: problem)
+2Yep, some of the browsers works and some doesnt. Chrome is the most common non_working browser.
+2Please horry with this fix:
Note 1: This appears just when arriving to the community. Not with every user, not with every browser.
Note 2: We cant assume that average/normal user realises to delete the cookies to access to the community, he/she continues to the other sites.
We’re also experiencing this. Clearing cache and cookies has helped, but as
+4+4The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏
+2The fix has now been deployed. Apologies for the inconvenience caused and please let our Support team know if you are still experiencing any issues 🙏
Thanks
I assume that my original question, “moderators are forwarded to the 403 view”, is still open?
+4Hi
Do you know if this happens from a particular page when your moderators are clicking ‘Control’? I would advise raising a ticket with our Support team so they can diagnose this one.
+2Do you know if this happens from a particular page when your moderators are clicking ‘Control’? I would advise raising a ticket with our Support team so they can diagnose this one.
No, this occurs everywhere. Okay, I will create a ticket. Thanks.
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