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Gaelle
Gaelle
Contributor ⭐️⭐️⭐️
January 11, 2018

Move a topic : is there a specific change?

  • January 11, 2018
  • 6 replies
  • 95 views
Hi all!

Current behavior on back end:
I just tried to move client's topic so it sends me back to the page where I moved it.
I must go back to the previous page and then move my post. It was not like this before.

Previous behavior on back end:
Before I moved the client's topic and my answer: they moved/redirected in the good topic. I did not need to click on "previous" before.

Was there a specific change? 🤔

    6 replies

    Shane1
    Shane1
    Helper ⭐️⭐️⭐️
    January 11, 2018
    Hey Gaëlle, we are doing some work on this feature right now so it may be behaving a bit strangely. It should be back to normal very soon!
    Anja
    Anja
    Contributor ⭐️⭐️
    February 4, 2018
    Hey Gaëlle, we are doing some work on this feature right now so it may be behaving a bit strangely. It should be back to normal very soon!


    We are still having this "issue" and it's not really ideal. I think we should either be able to merge a whole topic into another one, or if that's not possible then insided needs to show me the same topic I was just working on and not show the topic I just moved the comment to.

    Right now, if I want to move a whole topic, I have to open it in two different tabs on the browser.

    One to move all replies and a second one to move the first post.

    Is this still work in progress? 🙂
    Shane1
    Shane1
    Helper ⭐️⭐️⭐️
    February 5, 2018
    Hey Anja, no this feature is no longer being worked on, there was an issue preventing topics being moved which was fixed.

    When this feature was built this was the behaviour we expected the moderator would want, to be automatically redirected to the topic you've just moved the posts too. But as first posts can't also be moved with replies, I can see how this could be annoying. I will give this feedback back to the product team as a way to improve merging topics.
    Anja
    Anja
    Contributor ⭐️⭐️
    February 5, 2018
    @Shane1 Sounds good, Thanks for passing this feedback on! 🙂
    Gaelle
    GaelleAuthor
    Contributor ⭐️⭐️⭐️
    February 8, 2018
    Hi @Shane1 👋

    Hope you are doing well.
    Just a simple question: do you have a lot of customers feedbacks on this?

    Best,
    Gaëlle 🎵
    Shane1
    Shane1
    Helper ⭐️⭐️⭐️
    February 8, 2018
    Hey Gaelle, I'm doing good and hope you are too 😊

    I think its just from newer clients that we've gotten this feedback recently (probably because the older clients are just used to it by now), but I've discussed it with the Product team and they will look into creating an improved flow so that merging topics is simpler but I've no idea yet when this we be looked at because currently its not a roadmap item, but its been added to our backlog.
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