Hello.
We have just launched our Customer Community this year, and I’m wondering if anyone can share their success measures? We have multiple online solutions that use PX and could push users to CC, but I’m wondering what benchmarks might be. For example, if our solutions have 100,000 users, how many of those users can we expect to be active in community?
Perhaps something along the lines of this community post talking about super users?
I’m trying to get information to help us quantify “success” with our Community platform. Are we doing well if we have 10% of our solution users in Community? Should it be 50%? What is realistic?
Thank you in advance for your input!
cc: