Numbers on Statistics bar do not match analytics in control

Hi @Bli . I have a possible theory here, but it’s only a theory as I can’t be sure. Could you fill out your Profile when you get a chance please? I often look there to find useful information that provides clues, but yours seems to be blank.

It sounds as if caching might be at play here. You can forcefully purge server side cache with a specific URL Parameter which is documented on this article.

That might help to resolve the issue but I sometimes find that doing a hard reload in my browser helps as well. The other explanation could be partially down to this one.

Banned and unverified members don’t count towards the stats on the homepage, but they do show in Control.

Hopefully this goes someway to solving the mystery for you!

Thank you @Blastoise186 !

Checked both options, but neither seem to fix:

• Tried the purge option, but no change in member count
• Also check how member stats is set up and none of the users in control are spam or unverified as we beta launched this to a very small segment of our users

@Gainsight CC Team any additional help here?

Hmm… Interesting… So it’s probably not caching then.

In some cases, I think certain widgets are dynamically updated depending on your permissions. The Recently Active feed for example, will never show anything from threads that you don’t have permission to access, such as if it’s in a private area that you can’t see. The community statistics might be among that list.

The only other cause that I can think of, might be related to how Control does the number crunching vs how the Community Statistics widget does the number crunching (or where it gets the stats from).

Hi @Bli. Thanks for pointing this out. We’ve brought up the discrepancies with our Dev team, who have created a Jira issue to investigate. I’m following the issue and will have an update soon enough.