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kristineo
Contributor ⭐️⭐️⭐️
Jun 24, 2025 8:53 PM UTC
Solved

Option/ability to download data

Is there currently a self-service way for users to download their data (eg. GDPR’s Right to Data Portability)? I saw this idea, but wasn’t sure if there was movement on this. 

Would also like to include steps on this in our space’s own Knowledge Base + have it for reference for our internal team in case a user writes in. 

 

Thanks!

Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
Aug 26, 2025 9:32 AM UTC

Hi ​@kristineo - I did a bit more digging and to clarify my earlier response, it’s technically possible to do this via API but the best path is actually to contact Gainsight Support in these cases as they have a single query that they can run to gather all personal data from a member in one go.  So that’s what we would recommend as the lowest-effort process to follow.

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3 replies

Kenneth R
Kenneth R
Expert ⭐️⭐️
Jul 8, 2025 11:10 AM UTC

Hi ​@kristineo - apologies for the late reply here.  There is no self-service way for a member to retrieve all of their data from a community.  The member would need to reach out to the community team who can use an API endpoint to collect it.  

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kristineoAuthor
Contributor ⭐️⭐️⭐️
Aug 25, 2025 4:20 PM UTC

​@Kenneth R also apologies for the delayed response here! Could you confirm which API endpoints we’d be looking at? Have someone on my team helping out with this and want to help provide that info. 

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Kenneth R
Kenneth RAnswer
Expert ⭐️⭐️
Aug 26, 2025 9:32 AM UTC

Hi ​@kristineo - I did a bit more digging and to clarify my earlier response, it’s technically possible to do this via API but the best path is actually to contact Gainsight Support in these cases as they have a single query that they can run to gather all personal data from a member in one go.  So that’s what we would recommend as the lowest-effort process to follow.

Translate
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