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aluciani
aluciani
Helper ⭐️
July 1, 2020
Question

Post moved and still shows ideation status

  • July 1, 2020
  • 15 replies
  • 339 views

I had someone post an item in my ideation board which was really a conversation. I moved it to the proper fourm but I noticed that the ideation status (NEW) is still showing on the post - wonder if this is a bug? See image below.

How can I remove the NEW status?

When I go into the post the status does not exist

 

    15 replies

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    m4rc
    m4rc
    Helper ⭐️
    November 23, 2020

    Hi @Julian @tom.shaddock can we have an update on when the fix for this is coming please?

    tom.shaddock
    tom.shaddock
    Gainsight Employee ⭐️⭐️
    November 24, 2020

    Hi @m4rc apologies for the length of time this is taking - we were initially fixing them manually per each customer raising an issue, however we’re now in the process of patching this issue at source rather than fix one by one. Once I’ve got more info regarding this we’ll let you know :)

    m4rc
    m4rc
    Helper ⭐️
    November 25, 2020

    Hi @m4rc apologies for the length of time this is taking - we were initially fixing them manually per each customer raising an issue, however we’re now in the process of patching this issue at source rather than fix one by one. Once I’ve got more info regarding this we’ll let you know :)

    Hi @tom.shaddock Cheers. But no ETA of when the patch will be released?

    (I’ll start raising service desk tickets for manual workaround. Thanks - I didn’t know that was an option!)

    tom.shaddock
    tom.shaddock
    Gainsight Employee ⭐️⭐️
    December 1, 2020

    Hi @m4rc and everyone else, just letting you know we've made some changes now to the front end code to not display these labels for topics moved to a non ideation category, however the label will still be present in control for the time being. The change for this was rolled out yesterday afternoon - so please just know if there are any issues noticed :grinning:

      m4rc
      m4rc
      Helper ⭐️
      December 1, 2020

      Fantastic stuff @tom.shaddock that’s worked a treat. 

      Thank you :slight_smile: 

      (heads-up @NatTho)

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