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Mark Green Consensus
Helper ⭐️
Oct 23, 2024 12:57 PM UTC
Question

Private category for segments

Segmenting users is a great, and powerful tool. But it seems we can’t do anything with that segment once created for private groups or categories.

 

Is there a way we can have a private category, with only certain approved users in there? For example, we may want to onboard a new customer, and have those staff access the category. Other than adding each individual new user in (which is an admin nightmare) how can we do it more cleverly please?

    4 replies

    Kenneth R
    Expert ⭐️⭐️
    Oct 23, 2024 2:05 PM UTC

    Hey @Mark Green Consensus - if I’ve understood your use case properly, I think what you could do is bulk-apply a custom role within Segments and then determine access to the private category based on that custom role.  Do you think that would work for you?

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    Mark Green Consensus
    Helper ⭐️
    Oct 23, 2024 2:51 PM UTC

    I think it would - but I can’t see how to apply a custom role to segments. 

     

    Best case would be we create a new segment based on email (i.e. if they register with a @salesforce.com account) then a custom role is applied.

     

    This way whenever get a new customer we can add a segment rule, and they’ll get access to the ‘customer only’ category.

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    Kenneth R
    Expert ⭐️⭐️
    Oct 31, 2024 8:51 AM UTC

    Hey @Mark Green Consensus - yes you could actually do that directly within the User Overview without even creating a Segment, as you can simply add a filter for the email address and then bulk-apply the custom role.  We do the same thing periodically ourselves to make sure that all of our employees (with an @gainsight.com email address) have our employee custom role assigned.

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    Mark Green Consensus
    Helper ⭐️
    Oct 31, 2024 1:16 PM UTC

    Thanks Kenneth. I think it’d have to be segments because we can’t go in manually and apply custom roles, we have 50k users so needs to be automated.

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