Private messages (spam)

Howdy @Michael !

Want some good news? And I mean really good news that you will love to hear. This is currently in progress and @xiaoyu-shen is looking for feedback about the design concept. Fancy checking out these for her?

https://community.insided.com/ideas/report-spam-from-the-private-messages-3134

Hopefully it helps there! As for the spam posts, the platform should learn over time, especially if you continue to mark those posts as Spam which automatically bans the member as well as helping to train the platform to detect them. You may want to make sure you’ve definitely got the anti-spam enabled though! If you still get stuck there, feel free to call in the cavalry, no doubt @Julian will have a few tricks for ya. :)

I will admit that you do also benefit from the power of the Blastoise AntiSpam service. I am extremely rapid at flagging spammy junk at my home base - and here - which not only helps to train the spam filter for the places I patrol and protect, but also helps to train it for everyone else too, including your community. 

Hey there!

Recently I’ve seen moderators on our team getting messages from users in a style like below.

Would love to see best practices that people have done to tackle this + anything the Insided platform itself can do to mitigate these messages from the user and moderator experinece.

Are there any updates regarding the features mentioned previously in this thread?
Thank you!
Alex

Hi @alex.hong! The feature to report a private message is still in beta, but if you’d like to make use of it already, I can enable it for you. A few things to be aware of with the current capabilities of this feature: 

• the end-user cannot delete the reported message and cannot block the sender from further contacting them (unless that sender was banned in which case they would not be able to contact anyone)
• the moderators/community managers cannot see a list of reported PMs in Control, these are only shown in the email notification
• the email notification will be sent to the same address as the rest of the moderation notifications
• from the email notification, the moderator can navigate to the sender’s profile and ban that account. 

In terms of best practices, we would advise to make clear in the community code of conduct any behaviour that will not be accepted and would be sanctionat by banning the user for a limited or unlimited period of time. 

@Cristina does the censorship filter (banned words) work at a DM level? 

Unfortunately, it doesn’t. The blocked keywords and spam detection cover only the content types, not the private messages service. 

That could be a game changer. Without any sort of censor mechanism DMs can become the wild west and unfortunately I speak from experience. 

Glad you released the ‘report DM’ feature though. 

Hey @Cristina !

Sure thing! Would love to have even a beta be available for our community users and moderators to use. What would be the next steps to get that enabled?

@alex.hong the feature is now enabled on your community. Please reach out in case you have any questions! 

Any chance we can also get this beta feature enabled? :) 

Sure, @Michael! The feature is now enabled for your community.