Private messages (spam)

5 years ago
14 May 2018
33 replies
518 views

Niels Kamper
Registered User
20 replies

Last weekend we had an user spamming several community members through private messages (DM). Fortunately, a super user contacted us in the evening to let us know he received a spam message.

Is there a policy with regards to sending several private messages to different users within x timespan? For example, when sending x messages to y users within x time the DM-feature is temp. disabled (freeze) and the moderator notified?

It would also be great if the moderators would receive a notification/alert when an user is sending mass DM’s.

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Nice! I’ve upvoted that idea too.

Which reminds me actually. Could the beta also be enabled for the Boost Forum please? Tim also manages that one and I’m pretty confident he’d be happy to have it available on both sides.

And I guess… Why not enable it here too? I guess I can technically request it for inSpired? XD

Cristina
Gainsight Employee: ACE
520 replies
2 years ago
24 January 2022

Great! @timcavey & @Blastoise186 I requested to our engineers to add both instances to the beta program. I will let you know once the report PM feature is enabled.

Yay! Thanks Christina! :)

Hopefully I won’t ever need this feature, but it’ll definitely be a nice to have as a precaution. If I do manage to smash it to pieces, you’ll definitely be the first to know… After Tom Shaddock anyway… XD

Cristina
Gainsight Employee: ACE
520 replies
2 years ago
28 January 2022

@timcavey @Blastoise186 The ‘report PM’ feature is now enabled on both Ovo communities.

Aaaaannndd I already broke it within 20 seconds! XD

You know, I probably shouldn’t be able to report Tim’s messages to himself as the Community Manager! Shouldn’t Mod+ get a free pass from this?

Cristina
Gainsight Employee: ACE
520 replies
2 years ago
28 January 2022

@Blastoise186 Hahaha you definitely did not break it! :grin:

It is possible to report a message by a moderator or higher roles, as what this does is to email the community team (same set of emails configured by the team for flagging content) and the ones who received that PM report can decide what action they want to take: give a warning to the sender via a PM or directly ban that user. Although a very edgy case, it can be a valid one where a moderator behaved inappropriately and the user wants to report it.

Aww :(

You weren’t supposed to say that! I thought I’d beaten my personal best! XD

I’ll get you next time…

Anyway, other than that, feature works great so far. I hope Tim doesn’t mind getting his first ever Flag on his own forum. :stuck_out_tongue:

@Cristina, can you please enable this feature for our community too? :pray_tone2:

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