Attempting to troubleshoot a moderation issue with one of my community’s more active members. Shortly after account creation she inadvertently triple-posted in the community and now all of her posts are sent to the moderation queue as spam. Another wrinkle, the word “Associated” is part of her company’s name and email domain.

I saw this topic about someone’s access issues in the Gamechangers community and have reviewed her posts against our banned words lexicon, but see nothing to trigger a similar result in my community.

Anyone else have a similar “shadow ban” experience and find a resolution?