To those of you who have an open community and allow for your prospects to join your community, what rank are you giving them in your community? I was thinking about creating one called Prospect but wanted to see if there are any other good ideas. Thanks!
Prospects in your community
Userlevel 2
Hi
Userlevel 6
+7
For us, they get the same base rank (Creator) as everyone else.
On the backend, they get a a custom user role of Prospect (and don’t have the custom user role of Customer/Partner/Employee). This allows both tracking and segmented analytics as well as adjusting permissions for a few places they can’t visit in the community.
I would recommend putting them into the same gamification system as your customers. They might have a unique role if you gate any customer facing content however.
You never know when someone with a gmail shows up but is actually a customer who knows their stuff. Someone could also be a contractor or an individual who works at a customer org but wants to contribute as themselves on their own email address. Some government orgs do not allow for the contribution of content onto any forums with their government emails.
You never know when someone moves from a lurker / slow contributor into a paying customer! Just had one last week actually at my organization!
Userlevel 5
+2
In our community there is no matter is the person customer or not. We have only one gamification system, one ranks system and so on.
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