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copperml
copperml
Contributor ⭐️⭐️⭐️⭐️
May 25, 2021 7:54 PM UTC
Solved

Rank icon in Ideas comments?

Is there a way to enable rank icons in the Ideas area? We have a custom role and rank icon for employees which has been very handy in the forum to indicate when an answer is coming from staff. But the rank icons do not show in the Ideas area. This makes it difficult to differentiate between a comment left by a customer and one left by staff.

    Blastoise186
    Blastoise186Answer
    Helper ⭐️⭐️⭐️
    May 27, 2021 1:29 AM UTC

    If you could make this into an idea, that would be great. There's no transfer tool yet and I didn't find any relevant suggestions when I looked through the list. 

    Bug blasting absolutely everything... The Blastoise Way
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    Blastoise186
    Blastoise186
    Helper ⭐️⭐️⭐️
    May 25, 2021 9:36 PM UTC

    Hi @copperml ,

    I've had a look and it doesn't seem as if this is a feature right now in the Ideation module. I'm currently on my phone so can't check if this exists as as an Idea, but I'll take a look as soon as I can. 

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    Bug blasting absolutely everything... The Blastoise Way
    copperml
    coppermlAuthor
    Contributor ⭐️⭐️⭐️⭐️
    May 26, 2021 5:37 PM UTC

    Thank you @Blastoise186 ! Please let me know if I need to post this in Ideas.

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    Blastoise186
    Blastoise186Answer
    Helper ⭐️⭐️⭐️
    May 27, 2021 1:29 AM UTC

    If you could make this into an idea, that would be great. There's no transfer tool yet and I didn't find any relevant suggestions when I looked through the list. 

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    Bug blasting absolutely everything... The Blastoise Way
    Dorothyt
    Contributor ⭐️⭐️⭐️
    Feb 15, 2022 3:29 PM UTC

    This is proving to be very confusing for our members as well.  @copperml  did you figure out a solution?  
    @Blastoise186 is there a fix that can be implemented ? 

    Thanks!

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    copperml
    coppermlAuthor
    Contributor ⭐️⭐️⭐️⭐️
    Feb 15, 2022 4:07 PM UTC

    @Dorothyt the closest we could get to a solution was to edit our staff’s usernames. So I am “Michelle from Copper” and we have “Kevin from Copper” etc. We have SSO set up so I can edit the user names without causing login issues.

    I’m gonna link the Idea for anyone else who stumbles on this thread.

     

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      Blastoise186
      Blastoise186
      Helper ⭐️⭐️⭐️
      Feb 15, 2022 5:51 PM UTC

      Yeah, that’s about the best workaround there is right now I’m afraid. I think there are plans that inSided has to fully resolve it in the future, but it’s still in the pipeline based on what I last heard.

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      Bug blasting absolutely everything... The Blastoise Way
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