We have a first world problem on out community. A lot of replies are unreadable beacause users don't always understand how to use the quote function. So things get really messy...
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Is there anything we can do to make it so only one level (the last one) is copied to the WYSIWYG editor/reply box (or any other fancy name for that box 
)?
We had this problem shortly after our launch and so we used the phrasing tool to adjust it back to just “Quote” (we had changed it to “quote and reply.”
I suspect that the issue is they don’t see any intuitive way to reply. I find this box to be unhelpful / counterproductive, as it buries the WYSIWYG widget for crafting your reply.
So our other solution was to use CSS to hide that box and move the reply box up. Details in this thread:
Once I did that, I politely “corrected” the behavior through the lens of the UX improvement:
https://community.unqork.com/product-updates/easier-replies-on-community-hub-9620
It didn’t end it, but it was reduced dramatically.
I did some UX research for an “improved real time experience” a few months back and was very happy with the direction of the design concepts. So I think at some point the UX will help this out big time; I’m pretty sure I spoke to the challenges in this thread (quotes used too much; unintuitive replies) when I talked to them.
It’s a pretty big overhaul and not specifically called out the road map to my knowledge, so I’d guess a year from now at the earliest.
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