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Question

Search Analytics Dashboard Clarification

  • January 16, 2026
  • 1 reply
  • 28 views

Alistair FIeld
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In reading the descriptions of each metric, I am not sure they are showing what they say.

  • Conversion Rate: The percentage of searches that resulted in at least one click.
  • Click-through Rate: The average number of search result clicks per search query.

What is currently Conversation rate would usually be the click through rate. i.e. a search occurs and a click follows from those results. i.e. a click through.

 

What you have as click through rate - average number, is presented as a percentage.??

 

 

 

A missing Metric would be CLICK RANK. Where in the list the result clicked sits.

 

1 reply

samanthahamlet
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  • Gainsight Community Manager
  • January 20, 2026

Hey ​@Alistair FIeld 

"Conversion Rate" is the percentage of searches that have led to a conversion, meaning a user has clicked on a search result and stayed on that page for more than 30 seconds.

"Click Through Rate" shows the percentage of searches where at least one result was clicked by user.

 

Hope this helps! 😊