Are users able to subscribe to Knowledge articles/ folders like they can to Product Updates?
No. (Unless something has changed or an enhancement is released)
In my POV is Knowledge Base module is designed around a more static documentation use case where the content (and hierarchy of the articles) doesn’t change that frequently.
You can see proof of this in how Gainsight manages their own KB; posting articles about updates and changes as a work around for users to subscribe to (just that post) and get an update.
You could do something similar in your Product Updates blog. I did for awhile; it was kind of a “Release Notes for Documentation” update post.
This is a core reason that I’ve moved both communities I’ve hosted on CC to Product Updates for my (non-documentation) uses cases. IMO Product Updates is your blog module and can be used for use cases where you want:
- The ability for users to subscribe
- Reverse chronological feed display
- More blog-like display
I’ve just renamed ours “Updates” and regularly post announcements about any of the following:
- Product (release notes / release marketing)
- Community (monthly leaderboard overviews, new features, etc)
- Academy
- Documentation
Hey
The reason this came up is that we started hosting our RCAs in the Community. We store them by month in a KB structure, but we wanted to alert customers about new posts. However, we’re hesitant to do a standalone Product Update post since the KB style organizes them so neatly.
Appreciate your insights!
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