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We have a member (an employee) who has subscribed to a specific post, and other than an initial email notification about a reply that was posted, they have not received any additional notifications by email. 

I’ve been looking for documentation, but can’t find what I’m looking for. So, I’m asking here:

  • Is this expected behavior? If so, why?
  • If not, is the source likely to be a Gainsight bug, an issue with the user (e.g., accidental unsubscription), or something else (overactive company spam filter in response to multiple notifications, etc.)? 

Thanks for any additional perspective! 

Yes, it’s the expected behavior. The system only sends an email for the first reply since they last viewed the thread. (there’s a topic on here somewhere that says that, but I can’t find it)

There’s a setting in email preferences that allows you to switch it to every reply. 

Thank you ​@DannyPancratz !

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