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jvdc
jvdc
Expert ⭐️
Mar 19, 2025 8:50 PM UTC
Question

Using Product Updates for something else

Hey I am looking for ideas to benefit from the Product Update feature but for something else than product-related things as we don't have products :-)

I thought it could be the place for general community news or hosting the online versions of our newsletters…

Is anyone using this feature for other things than updates about products?

 

I am listening :-)

    3 replies

    DannyPancratz
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Mar 19, 2025 10:49 PM UTC

    Yes, I’ve done that for two Gainsight communities, including my current company. 
     

    for me, it’s just a blog.
     

    On my first community, we didn’t have products either; it was our article publisher. That worked well because the KB is built for documentation, not blogging. 
     

    On my current community, I just renamed it Updates and we publish community news, product news, Academy news, and documentation updates. 
     

    one consideration: because it’s designed for Product Updates, the filter on the sidebar uses the Product Areas you have set for your community. These are the same ones used for Ideas. If that’s not a fit, you can hide the filter and just rely on the feed. 

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    FYI: I am no longer active in this community
      jvdc
      jvdcAuthor
      Expert ⭐️
      Mar 20, 2025 1:55 PM UTC

      Yes, I’ve done that for two Gainsight communities, including my current company. 
       

      for me, it’s just a blog.
       

      On my first community, we didn’t have products either; it was our article publisher. That worked well because the KB is built for documentation, not blogging. 
       

      On my current community, I just renamed it Updates and we publish community news, product news, Academy news, and documentation updates. 
       

      one consideration: because it’s designed for Product Updates, the filter on the sidebar uses the Product Areas you have set for your community. These are the same ones used for Ideas. If that’s not a fit, you can hide the filter and just rely on the feed. 

      Interesting, thanks!

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      FMEEvangelist
      FMEEvangelist
      Helper ⭐️⭐️
      Mar 20, 2025 2:42 PM UTC

      We’ve just started to use it to post a roundup of knowledge base updates.

       

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