On September 30, we hosted our second Community Product Webinar, “What’s New in Community: AI, Personalization & Structural Upgrades.” During this session, the Community Product team (Deepan, Larry, Sudhansu, and Graeme) shared recent releases and upcoming enhancements, including personalization, our new AI Moderation Agent, and updates to groups and permissions.

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Key Highlights

Personalization 

Sudhansu showcased new personalization options that help you deliver the right content to the right audience through simple admin controls. You can now tailor experiences for partners, super users, and new customers. Common use cases for personalization listed below:

Extended Content Types in Categories

Larry introduced the new three-level hierarchy, improved navigation for complex product structures, and unified categories that bring together questions, discussions, articles, ideas, and product updates.

Group Moderator Role

Deepan presented the new group moderator role. It gives community members moderator permissions and a redesigned group overview so they can manage users and content directly, without requiring admin access or consuming an admin seat.

AI Moderation Agent

Graeme concluded with a demo of our AI-powered Moderation Agent, which reviews and classifies posts in real time, enforces rules aligned with your Code of Conduct, and boosts productivity while keeping your community safe.

We want to thank everyone who joined us live and contributed through chat, Q&A, and polls. If you have further questions or feedback, please share them in the comments below.

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