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When site is offline is there a way for admin users to still access the front-end?

  • July 4, 2025
  • 2 replies
  • 33 views

jvdc
  • Helper ⭐️⭐️⭐️

Hey we need to set the site to offline to prevent users from accessing it, registering, loging-in etc… While the site is offline, can admin users still access it (via adding some elements/attributes in the URL perhaps?) so they can seed the platform with content and prepare it until we put it back online?

Best answer by olimarrio

Hi ​@jvdc 👋,

When your platform visibility is set to offline there is no way for any user to access the frontend of the community apart from the offline page. Administrators and Community Managers can still create and seed topics via control but they won’t be able to view these in the frontend.

The best way to manage this is to put your community into private mode and disable the ability for users to register. This way your admin users will still be able to view the frontend of the community.

I can see this is the set up you have now so I’m curious if this set up is not solving your use case?

2 replies

olimarrio
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  • Gainsight Employee ⭐️
  • Answer
  • July 7, 2025

Hi ​@jvdc 👋,

When your platform visibility is set to offline there is no way for any user to access the frontend of the community apart from the offline page. Administrators and Community Managers can still create and seed topics via control but they won’t be able to view these in the frontend.

The best way to manage this is to put your community into private mode and disable the ability for users to register. This way your admin users will still be able to view the frontend of the community.

I can see this is the set up you have now so I’m curious if this set up is not solving your use case?


jvdc
  • Author
  • Helper ⭐️⭐️⭐️
  • July 7, 2025

Hey ​@olimarrio thanks for jumping in, I came to the same conclusions as you indeed :D

But my issue was that users can still login when the site is put in private mode. So I guess one way to prevent that is to hide the login area by custom CSS, but it is not “bulletproof”...