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Zapier New User in inSided (2.1.0) is skipping some registrations

  • December 29, 2021
  • 1 reply
  • 34 views
SmartlyGreg
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I’ve setup an integration with Zapier based on the New User in inSided (2.1.0) trigger that should assign a role based on the fact the new registrant has a certain domain in their email address. (Our employees).

Sadly the Instant trigger simply isn’t firing consistently, and some new members are simply not launching the zap at all... 

Note the rules around the email domain come after the trigger and there are no errors reported in Zapier, the registrants are just missing from the Zap history.

UPDATE: Since then I was unable to reproduce it but a few members were affected originally...
 

Is anyone else having issues?

Best answer by tom.shaddock

Hi Greg! Sorry to hear about these missing events - is it ok if you submit a support ticket to support@insided.com and provide the details for the missing users? We can then dig into our logs to see if the registration events were recorded fully and the broadcast events were successful or not, hope that’s ok :smiley:

1 reply

tom.shaddock
  • tom.shaddock
  • Gainsight Employee ⭐️⭐️
  • Answer
  • December 30, 2021

Hi Greg! Sorry to hear about these missing events - is it ok if you submit a support ticket to support@insided.com and provide the details for the missing users? We can then dig into our logs to see if the registration events were recorded fully and the broadcast events were successful or not, hope that’s ok :smiley:

bas
SmartlyGreg
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